Turnaround situations can fail if HR management is not taken as a strategic issue to look into.

The second aspect is about the leader’s role. In the Indian context, people look up to leaders as a head of the institution, which sometimes, is considered as a family. He is expected to layout the future path, clear doubts, hear with an open mind and give a thoughtful ear to employee feedback and suggestions.

We, at NCR, have gone through turnaround situations which can be a business transformation, mergers and acquisitions or demergers. We also use this process to implement any new process and systems which require behavioural or cultural change, for example implementing an HR-shared services model.

In every scenario, a core project team is created which is a cross functional team and these teams are responsible for working on all aspects of the change much in advance.

In some cases, if it is a critical aspect where HR needs deeper insights in to issues like benefits or retention, etc, then a sub-team is formed to deep dive and recommend solutions for it.

This cross functional team is not just limited to strategise but also to implement the entire change process. As a standard policy at NCR, every team member needs to sign a non-disclosure agreement till the project is successfully completed or made public.

The author is India HR Head at NCR Corporation with 14 years of experience in different industries-ranging from manufacturing, process industry, and IT services. Before joining NCR, he had worked with IBM India as GM HR, Hyderabad, where he managed the HR function for 8,000 employees and 350 managers. He has been been responsible for providing HR leadership and strategy and taking HR initiatives and processes in addition to having good exposure for a wide range of HR verticals such as staffing, performance management, learning & development etc. At NCR, he is responsible for leading the HR function at country level and is responsible for driving the essential HR transformation and change management functions in the region. He specialises in business partnership, org wide leadership development, HR risk management, HR consulting, OD & change management. Read more..

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